I'll be gone for the next couple of week and I'm not taking my PC.
It just goes to show that all new technologies require a migration path, that includes some hand-holding.
The Twilight Zone  presented a theory that the stage of life is pre-assembled and set up just-in-time for us to live through it. In the Television episode where this theory was dramatized, it was offered as a reason for why we misplace things, or seem to. In fact we rarely forget were we put our car keys, for example, the reality is that the people setting up the next scene forget to move the keys from the current to next scene.
I have an update from the technical support: the disk is broken. They need to replace it. May be the message could have been a little clearer.